Return Policy

Return Policy

You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day of revocation,

  • In case of a sales contract: at which you or a third party designated by you, other than the carrier, took or has taken possession of the last goods.
  • In the case of a contract covering several goods ordered by the consumer under a single order and delivered separately: at which you or a third party designated by you, other than a carrier, took or has taken possession of the last goods.
  • In the case of a contract for the delivery of goods in several partial shipments or pieces: at which you or a third party, other than a carrier and designated by you, took possession of the last partial consignment or the last item
  • In the case of a contract for the regular supply of goods over a fixed period: at which you or a third party designated by you, other than a carrier, took or has taken possession of the first goods.

When several alternatives meet, the last point in time is decisive.

In order to exercise your right of withdrawal, you must inform us (Crescience UG (haftungsbeschränkt), Nordendstr. 3, 86956 Schongau, info@crescience.de) of your decision to withdraw from this agreement by means of a clear statement (e.g. a letter, fax, or email sent by post). You may use the attached model revocation form for this purpose, but this is not mandatory.

Sample revocation form

(If you want to cancel the contract, please fill out this form and send it back). - To Crescience UG (limited liability), Nordendstr. 3, 86956 Schongau, info@crescience.de:

  • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):_____________________________________________________
  • Ordered on (*)/received on (*):____________________________________________________________________________________________________________________________________________________
  • Name of the consumer:_____________________________________________________________________
  • Address of the consumer:____________________________________________________________________________________________________________________________________________________
  • Signature of the consumer(s) (only in the case of notification on paper):________________________________________________________________________________
  • Date:___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
    (*) Delete as applicable.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery from the cheap standard delivery offered by us), immediately and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us (Crescience UG (haftungsbeschränkt), Nordendstr. 3, 86956 Schongau, Germany) immediately and in any case no later than fourteen days from the day you inform us of the cancellation of this agreement. The deadline is deemed to have been met if you send the goods before the end of the fourteen-day period.

You bear the direct costs of returning the goods.

You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for the purpose of checking their nature, properties and functioning.

End of the cancellation policy